Increasing Patient Satisfaction: A Guide for Nurses

Authors:Roberta L. Messner Susan J. Lewis
Publisher:Springer Publishing Company
Category:Book

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Seller:thebookgrove
Sales Rank:3,131,786
Languages:English (Unknown), English (Original Language), English (Published)
Media:Hardcover
Number Of Items:1
Edition:1st
Pages:255
Shipping Weight (lbs):1.2
Dimensions (in):9.1 x 6.1 x 0.9
Publication Date:January 1996

ISBN:0826192505
EAN:9780826192509
ASIN:0826192505

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Synopsis

Manual on the improvement in the health care setting for a satisfied customer. Includes components of quality patient care, communication skills, individualized care, patient education, and complaints. For nurses and nursing students.

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